General
How can I contact Divine Sofas customer support?
If you require any assistance or have any questions, please visit our Contact Us page to get in touch with our dedicated Customer Care team, who will be delighted to assist you.
What is your Return Policy?
If your purchase does not meet your expectations, you may return it within 14 days of delivery. Please refer to our Returns Policy for full details, conditions, and step-by-step guidance on arranging your return.
Do you offer design services?
Yes, we offer a selection of bespoke design services to help bring your vision to life. Contact our team to learn more and begin your interior design journey with us here.
Where are your products manufactured?
All of our pieces are thoughtfully designed by our team and expertly crafted by our manufacturing team across the UK. This allows us to maintain exceptional quality while offering timeless luxury.
Ordering
How do I place an order?
You can order online via our website and pay at the checkout. Alternatively, please visit our Contact Us page to speak with our team, who will be delighted to assist you personally.
Do you need to set up an account to shop with you?
You are welcome to place an order as a guest. However, creating an Elite account offers a more seamless and personalised shopping experience for future visits.
With an account, your details are securely saved for a faster checkout process, while also allowing you to conveniently view your order history and track deliveries. You may also receive exclusive updates, including early access to new collections, bespoke launches, and special privileges reserved for our clients.
We also offer Trade accounts find out more here
How much does shipping cost?
All of our pieces include complimentary worldwide delivery, with upgraded next-day delivery available across the UK and express shipping options for international orders.
Where is my order?
Your estimated delivery timeframe can be found within your order confirmation email. Alternatively, you are welcome to contact our team here for delivery updates and assistance. Once your piece has successfully completed our quality assurance checks, it will be carefully dispatched from our distribution centre.
Tracking information will be provided where available and will become active once your order is in transit for delivery.
For further details, please visit our Delivery Information page.
Payments & Promotions
What payment methods do you accept?
We accept PayPal and all major credit cards: Visa, American Express, Mastercard. We also have multiple finance options available including Klarna, Clearpay, PayPal, Apple Pay, Google Pay & Shop Pay.
Please see our Payment & Finance section for more details.
How do I use a discount code?
Please make sure you type your discount code into the box during check out and click apply.
Only one offer or promotional code can be used per transaction. Promotional codes cannot be applied to sale or outlet items.
Should you need any further help, please visit our Contact Us page to get in touch.