Shipping policy

 

We may ship the items in your order individually in order to get them to you as quickly as possible and ensure that one delayed item does not affect your entire order. So please do not be alarmed and refrain from contacting the Elite customer support team if you only receive one item from your order before the others follow, this is perfectly normal.

Our lead times for each item are unique. This is due to the range of items we supply, from vases to dinner sets and larger items such as sofas and beds. The lead times for each item are given as an estimate only, and can vary or can occasionally be subject to our manufacturing times. However, we will do everything we can to get your pieces to you on time.

Unfortunately, at this time our delivery partners are unable to leave parcels with a neighbour or in a safe place. All deliveries must be accepted by the recipient on the order form or a household/family member at the exact shipping address with no exceptions.

Please ensure that prior to signing for any deliveries, you check that the packaging is intact. This is very important as we use a third-party courier and unfortunately we will be unable to accept claims for damages that have been caused in transit where the item has been signed for as 'packaging intact'. If, once you unpack the furniture you find that it is damaged in any way, please notify us immediately via email at info@elitehomedecor.co.uk within 48 hours of delivery. You will need to attach photographic evidence of any damages (caused to the item and/or packaging) in order for us to process your claim as quickly as possible.